SSAB brings 24hour access to Hardox Wearparts in nine locations

first_imgHardox Wearparts offers customers quick, 24-hour access to thousands of wear products through a unique online interface. This guaranteed fast, easy service for customers is now available at nine of SSAB’s centres across the world including the US, Chile, the UK, China, South Africa, Australia, Singapore and two locations in Canada: Vancouver and Montreal. The new service – Hardox Wearparts Web shop – provides customers with easy access to product details such as dimensions, materials, tolerances, logistics, on-site service. The Hardox Wearparts Web Shop concept was initially launched in the US.“This will enable customers to start a dialog contacting SSAB at any time – day or night – which will help expedite the wear part replacement process,” says Johan Anderson, Head of Business Strategy and Marketing, Hardox Wearparts. “Downtime in this business is costly, and the new service can help us to get customers up and running quicker.” Visitors to Hardox Wearparts Web Shops will find products conveniently categorised by market segment, which includes mining – movable and fixed; cement; recycling; energy; quarries, construction, metal works and agriculture.Once customers click on a specific segment, they can choose the equipment and appropriate wear part needed which can be either a standard or custom part. Then they can request a quote online and receive a quick response to their request from a representative at the local Hardox Wearparts Center convenient to the customer’s location. Customers can also register their account and keep track of previous enquiries, thus making the reorder process easy and convenient.“SSAB is dedicated to helping customers solve their toughest wear challenges,” says Anderson. “Through our knowledge, expertise and products, we’re able to help customers to boost their productivity and prolong the service life of their machinery and equipment. The Web Shop is one of many value added services we can offer our customers.”The Web Shops are initially available at nine of SSAB-owned centres and more web shops are coming soon. Interested parties can access the Web Shop at http://www.hardoxwearparts.com/shop and then select the specific location that is most convenient.last_img read more

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